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Please use the contact form above for any queries regarding memberships. We try to respond to emails straight away, and always within 24 hours, but if you do need to speak to someone, please call 0203 1960140 between 8:30am and 4:30pm Monday to Friday. For all correspondence by post, and to send payments, please address to:

Literacy Tree, 

CS.301, Clerkenwell Workshops,

27-31 Clerkenwell Close,

London

EC1R 0AT

How can we help you?

Our recommended book supplier is Moon Lane Education, part of Tales on Moon Lane. They are based in London, but can send books pretty much anywhere! You can order books directly from our site and they will give you a discount of 15% off when you order through us. Find the Book Order Form in the Member Resources area (you will need to set up a Membership (Free, Individual, or School) to access this feature).

Literacy Tree's curriculum, Writing Roots, Literary Leaves, Spelling Seeds and Home Learning Branches, as well as any other online materials are intended for the sole use of the member and any other named users on the account for the duration of the School Membership period and are only to be used at the named institution. The content and ownership rights remain the property of Literacy Tree Ltd. Items downloaded as part of an Individual or Free Membership will remain in your account and can be accessed in perpetuity.

Please click on the 'Forgotten Password?' link on the log in page.  Please check your spam folder if you have not received the password prompt email. If you've still received nothing, please check that Literacy Tree has been added to your 'safe sender' list. If you still receive nothing, please get in touch.

The plans are written for a class working towards the standards associated with their year group, and they sometimes offer personalisation ideas according to support and challenge but do not break these down into different activities. The plans should always be adapted to meet the needs of a particular class.

All memberships and training places can be paid for either by credit or debit card (via Stripe) or by invoice.  Please select your preferred payment method at the checkout.

For immediate access, school subscriptions can be paid for using a school credit card (via Stripe).  If you would prefer to pay via invoice, please select the 'Invoice' tab in the checkout. Now check the box saying 'I am authorised to make purchases and subscriptions for the above named school.' Then select the 'Send Invoice Request' button.  We will be in contact once we have reviewed your request.

One-off downloads can be paid for either by credit or debit card (via Stripe).  Please select your preferred payment method at the checkout.  Unfortunately we are unable to accept payment by invoice for one-off downloads less than £50.

Individual Memberships can only be paid for via Stripe by credit or debit card.  As this is a monthly subscription service, £3.99 will be taken from the selected account on the day the subscription is taken out and on the same date each subsequent month until the membership is cancelled.  Unfortunately we are unable to accept payment by invoice for Individual Memberships.

If you have auto-renew switched on, your School Membership will renew automatically and be charged to the card set up on your account or if you pay by invoice this will be sent to you automatically. If auto-renew is on, you will benefit from the 20% renewal discount. If you do not have auto-renew switched on, you can renew your School Membership through your 'My Account' page up to 30 days prior to your membership ending.

You will be notified by email 30 days prior, 7 days prior and on the day of your membership ending.

School Memberships will need to be managed by the school Admin User.

Individual Memberships continue on a monthly basis until cancelled by the account holder.

The Literacy Tree®, Literary Leaves®, Spelling Seeds®, Home Learning Branches® and #TeachThroughaText® are all Registered Trademarks of The Literacy Tree Ltd.
The Literacy Tree CS.301, Clerkenwell Workshops, 27/31 Clerkenwell Close, London, EC1R 0AT | Company Registered no: 07951913
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