End User Subscription Agreement
Last Updated: March 2026
This End User Subscription Agreement (“Agreement”) is an agreement between the person, company, or organisation that has ordered the services (“You” or “Customer”) and The Literacy Tree Limited.
Please read the terms and conditions of this Agreement carefully before accessing or using the Services. By using the Services, you agree to be bound by the terms of this Agreement. Unless expressly specified otherwise in a written agreement signed by both parties, this Agreement represents the entire agreement concerning the Services between You and The Literacy Tree Limited and supersedes any previous proposals, representations, or understandings between the parties.
1. Definitions
For the purposes of this Agreement, the following definitions apply:
1.1 Services
“Services” means the web-based software platform and downloadable resources provided by The Literacy Tree Limited, including associated features, tools, updates, and Support Services.
1.2 Users
“Users” means individuals (e.g. teachers) within the same School, Multi-Academy Trust (MAT), academy, or educational setting authorised by You to access the Services.
1.3 Order
“Order” means a purchase order or other mutually agreed document confirming the purchase of a subscription or related services provided by The Literacy Tree Limited.
1.4 Membership
“Membership” means the subscription to online services provided by The Literacy Tree Limited, including access to resources and CPD.
1.5 Your Data
“Your Data” means the data provided by You that is held by The Literacy Tree Limited.
1.6 Support Services
“Support Services” means support for correcting errors in the Services and the provision of updates or enhancements made available to customers.
1.7 Initial Term
“Initial Term” means the first contractual period following the start of the membership.
1.8 School Membership
A membership purchased by a school, trust, or educational setting which includes multiple licences and has an initial term of twelve (12) months.
1.9 Individual Membership
A membership purchased by an individual user with monthly payments and an initial term of three (3) months.
1.10 Free Membership
An individual account where one-off purchases are made and no membership fee applies.
1.11 Renewal Date
“Renewal Date means the first day of the new Subscription Term.”
2. Grant of Rights
2.1 Subscription Rights
Subject to payment of all applicable fees, The Literacy Tree Limited grants You a non-exclusive, non-transferable licence to access and use the Services during the Subscription Term solely for internal educational or organisational use.
School Memberships are granted for twelve (12) consecutive months, and Individual Memberships are granted for three (3) consecutive months, unless otherwise agreed in writing.
You may allow authorised Users to access the Services. You are responsible for ensuring Users comply with this Agreement.
2.2 Renewal Term
At the end of the Initial Term, the subscription will automatically renew unless auto-renewal has been switched off in accordance with this Agreement.
Renewal periods are as follows:
School Memberships: renew for an additional 12 or 36 months depending on the agreed subscription.
Individual Memberships: renew monthly.
Renewal is subject to:
payment of all outstanding fees; and
payment of the applicable renewal invoice at the current pricing.
2.3 Licence Restrictions
You may not, nor permit others to:
copy, reproduce, or distribute the Services or related documentation;
modify or create derivative works from the Services;
sublicense, lease, rent, sell, or share access with third parties;
use the Services to build competing services or products;
use the Services unlawfully or outside the scope permitted in this Agreement.
You must take reasonable steps to prevent unauthorised access to the Services.
2.4 Account Sharing and Access Restrictions
Access to the Services is limited to authorised Users within the subscribing school, trust, academy, or educational setting. User credentials must not be shared outside the licensed organisation.
The Literacy Tree Limited reserves the right to suspend or restrict access where accounts are found to be shared beyond the licensed number of Users or outside the permitted organisation.
2.5 Registration
To access the Services you must create an account and maintain the confidentiality of your login credentials. You are responsible for all activities performed through your account.
2.6 Consent to Use of Data
The Literacy Tree Limited may collect technical information related to usage of the Services, including IP addresses and usage data, in order to improve products and services.
All personal data is handled in accordance with the Literacy Tree Privacy Policy.
2.7 School Size and Membership Eligibility
School Membership pricing may be based on factors including, but not limited to, pupil numbers, number of forms of entry, number of classes, or other indicators of school size.
Schools are responsible for ensuring that the information provided to The Literacy Tree Limited regarding their school size and structure is accurate at the time of purchase and renewal.
Schools must notify The Literacy Tree Limited if there are any material changes to their pupil numbers, number of forms of entry, or number of classes during the course of their membership or prior to renewal.
Where such changes occur, The Literacy Tree Limited reserves the right to review and adjust the applicable membership tier or pricing at the next renewal date to reflect the updated school size.
2.8 Organisational Scope of Membership
A School Membership is valid only for the individual school, academy, or educational setting named at the time of purchase.
Where a school is part of a Multi-Academy Trust (MAT), federation, or group of schools, the membership applies solely to the subscribing school unless a separate agreement has been entered into with The Literacy Tree Limited covering multiple schools or the entire trust.
Resources, training access, and platform content must not be shared across multiple schools within a trust or organisation unless those schools hold their own valid membership or are covered by a specific multi-school licence agreed in writing with The Literacy Tree Limited.
2.9 Redistribution and Internal Training Restrictions
Unless explicitly permitted in writing by The Literacy Tree Limited, resources, training materials, recordings, and platform content must not be reproduced, redistributed, or used to deliver internal training, consultancy, or professional development to groups beyond the licensed Users.
Membership access is intended to support individual classroom practice and professional learning within the permitted scope of the licence. It may not be used to replicate or replace whole-school consultancy, trust-wide training programmes, or other services normally provided as separate paid offerings by The Literacy Tree Limited.
2.10 Marketing
The Literacy Tree Limited may identify you as a customer in marketing materials unless otherwise agreed in writing.
3. Online Training
3.1 Purpose of Training
Pedagogy Workshops and Teach Through a Text courses are intended for individual teacher development and classroom practice only.
These sessions must not be used as whole-school CPD or staff training.
3.2 Eligibility and Attendance
Bookings may only be made by schools with an active membership.
Attendance is limited to the number of teachers matching the school’s form entry.
Places are allocated to named teachers and are non-transferable without written permission.
3.3 Training Recordings
Recordings are normally made available within 24 hours and may remain accessible for up to 14 days.
3.4 Restrictions on Use
Training materials, recordings, and resources are for personal classroom use only and must not be redistributed or used for internal training without written permission.
3.5 School Responsibilities
Schools must ensure staff comply with these Terms and Conditions.
3.6 Breach of Terms
Any breach may result in removal of training access or termination of membership.
4. Provision of Services
4.1 Suspension
The Literacy Tree Limited may suspend or modify Services at its discretion.
4.2 Removal
The Literacy Tree Limited reserves the right to remove data or suspend accounts where intellectual property infringement or misuse occurs.
5. Intellectual Property Rights
All intellectual property rights relating to the Services and content remain the sole property of The Literacy Tree Limited or its licensors.
Users may not reproduce or distribute any materials except as permitted under this Agreement.
6. Payment Terms
6.1 Fees
All fees are non-cancellable and non-refundable unless otherwise agreed in writing.
Once digital content downloads begin, the right to cancel under the Consumer Contracts Regulations 2013 is lost.
6.2 Late Payment
Failure to make payment may result in suspension of access to the Services.
6.3 Price Changes
Membership pricing may be reviewed periodically and updated pricing will apply only at renewal.
Customers will receive notice of any price increase before renewal.
6.4 Consultancy Fees
Consultancy services are charged according to agreed quotations or order forms.
6.5 Invoicing
Invoices for renewals are issued in advance of the renewal date.
Payment must be made by the due date shown on the invoice.
6.6 Taxes
All fees are exclusive of applicable taxes including VAT.
7. Term and Cancellation
7.1 Expiration of Subscription Term
If auto-renewal has been switched off and the subscription is not renewed, access to the Services will end at the conclusion of the Subscription Term.
7.2 School Membership Cancellation
School Memberships are purchased with an initial term of twelve (12) months and renew automatically unless cancelled.
Schools wishing to cancel their membership must provide a minimum of twenty-eight (28) days written notice before the renewal date.
Renewal invoices will normally be issued up to 28 days prior to the renewal date.
Schools must email info@literacytree.com requesting that auto-renewal be switched off and provide the reason for cancellation.
The Literacy Tree Limited will normally send a renewal reminder approximately six (6) weeks before the renewal date.
Cancellation requests received after the renewal date cannot be accepted for that renewal term.
7.3 Individual Membership Cancellation
Individual Memberships have a minimum initial term of three (3) months.
After the Initial Term has been completed, Individual Memberships may be cancelled at any time by switching off auto-renewal or contacting support.
7.4 Account Access After Cancellation
Where a membership is cancelled, all tokens and downloaded resources will remain associated with the account indefinitely.
Access to new membership content and services will end once the active subscription term expires.
8. Disclaimer
The Literacy Tree Limited does not guarantee that the Services will operate without interruption or error.
Services may be subject to delays or limitations due to internet infrastructure or external systems.
9. Limitation of Liability
To the maximum extent permitted by law, The Literacy Tree Limited shall not be liable for indirect or consequential damages arising from use of the Services.
10. Miscellaneous
10.1 Entire Agreement
This Agreement represents the entire agreement between the parties.
10.2 Modifications
The Literacy Tree Limited may amend these Terms by publishing an updated version on its website.
Continued use of the Services constitutes acceptance of the updated Terms.
10.3 Governing Law
This Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising under or in connection with this Agreement.
Acceptance
By creating an account, ticking the acceptance box, or purchasing Services, You confirm that you have read and agree to these Terms and Conditions.
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